This may be my only chance to blog today so here goes...
Actual Conversation between Jill and a phone customer:
Customer: Where are you located?
Jill: in Illinois
Customer: Oh, I have relatives that live there in Detroit. Oh wait, that’s in Michigan never mind.
Jill wonders about the mental capacity of this customer and the call continues …
Later…
Customer: Oh, by the way where are you at?
Jill answers again: In Illinois
Customer: Oh my mother had some relatives originally from there, but she’s dead now and I don’t want to talk about that anyway.
Conversations like that make me afraid to leave my house!
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Quotes from yesterday: "I get on my own nerves!"